With competition in the IT outsourcing realm getting tougher with every passing day, the market has become highly price sensitive. A few bucks here and there can tip the scales of competition. But for more than a decade now, Radix has been successfully serving clients without paying heed to the price war. How have we managed to become a niche IT vendor without bowing down to price pressure tactics? How have we won the hearts of our clients without compromising on cost or quality? To put it the other way round, what is it that we do that differentiates us from the cookie-cutter IT vendors found in abundance in the market? The secret to our success lies in something that we call value added IT service.
So what exactly is this value addition in our IT service?
Customized Development Efforts:
We customize our development efforts and align them to your project’s scope and business model. Respecting your budget limitations, we provide you an ideal developer team compromising of fresh talent and seasoned developers for cost optimization. Our development efforts are backed by strong business logic and driven by business objective.
We believe that our responsibility is not limited to the activity for which we have been hired. We consider ourselves responsible for successful delivery of an entire solution. For this, if required, we take on the role of technology consultants and make sure that you have a solution that is up and running.
We maintain an in-house project management portal that stores the details of resources assigned to a project. The portal records development efforts of respective resources and the amount of revisions and effort overruns. This promotes fairly transparent pricing and leaves no space for hidden costs.
We do not constrict ourselves to delivering only the final solution to our clients. We get them at par with our visualization of their end product by providing rich product add-ons. We provide them elaborate feature lists, mockups, prototypes, etc. We also offer online demos for solutions and give them a detailed admin section walkthrough during the development process.
We carry out in-depth requirement gathering sessions with our clients through web conferences and IP calls. We make extra efforts to better understand what our clients are exactly looking for. Based on this understanding we then determine the development efforts and estimate project cost.
We follow milestone-based project management system under which we set weekly, fortnightly, and monthly targets. These targets are then used to compare the progress made and identify any impending mismatches and rectify them. This way we can keep out development process on track.
We have implemented security procedures that stand at par with BS7799 standards for protecting our clients’ intellectual properties. We also ensure that our outsourcing contracts explicitly mention that the ownership rights to the source code and the data generated during the development process vest with our clients. We have no qualms against entering into NDA contracts if required by our clients.
We carry all our development, testing, and deployment in virtualized server environments secured by firewall. We also maintain the source code of client projects under version control systems so that reverting back to the older version if required becomes easy.
We have always strongly insisted on backing up data for continuity purposes. Thus, we maintain offsite data backup of complete enterprise data which is taken on fortnightly basis to mitigate force majeure. Here we back up our development environments, codes, database, documentation, communication, etc as part of our disaster recovery policy.
We have HR policies in place that bind our resources with a minimum commitment period. This helps us better manage any resource turnover. We are also better positioned to offer stable development services.
Our resources are bound by confidentiality contracts which prevent them from disclosing your project specifications. This reduces the risk of your business critical information getting poached or unethically traded. Whenever demanded by clients, Radix has entered into confidentiality contracts for non-disclosure of information.
Being Microsoft Certified Gold Partner, Radix can always fall back on Microsoft for all the technical guidance and latest software development kits. Additionally, our accreditations by Adobe, Intel, and D&B ensure that we have sufficient knowhow and knowledge base accessible to us for technical support.